What a Telehealth Consultation Provides

After registering with Private Medical and securing your appointment slot, you will need to provide your telehealth appointment payment prior to your consultation. After booking your telehealth consultation time, you will be sent a link via email and SMS to our payment gateway.

Prior to your online doctors appointment, you will have provided a completed health information form beforehand. This is so the doctor is aware of the reason for your telehealth appointment and your health background.

During your call, you talk face to-face through a video call with the doctor / GP, as you would in a consulting room. Advice, treatment, and management options are discussed, tests may be ordered, and prescriptions and medical certificates written. Pathology requests can also be made. The price is the same even when an after-hours doctor appointment is provided.

A follow-up online GP consultation may be arranged, or if required a referral may be made to another practitioner. Telehealth online doctor consultations are typically 15 minutes, and these can be extended for further 30-minute periods if required.

Private Medical's services to you are kept strictly private. However, should you wish to access Australian Medicare and Pharmaceutical Benefits Scheme rebates on referrals and prescriptions then you will need to supply your Australian Medicare Number. When you make a rebate claim Medicare keeps records of these transactions under your Medicare account.

There may be specific instances where you could claim a Medicare or other rebate for our services, However, as these instances are defined by the Government and change from time to time, your eligibility for this will be determined at the time of booking. Your private health insurance provider may also provide a rebate through Extras cover. A receipt will be provided after each telehealth consultation that you can use, if required, to make a claim.